Accessibility

This page outlines our commitments to digital accessibility and defines the level of compliance of this website with current regulations and standards.

What is digital accessibility?

Digital accessibility is a set of rules and best practices covering functional, graphic, technical and editorial aspects.
Following these rules and best practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.
An accessible website allows users to, for example:

  • Customise the display via the operating system and/or browser (enlarge or reduce font size, change font type, change colours, disable animations, etc.).
  • Navigate using assistive technologies such as speech synthesis or a Braille display.
  • Navigate without using a mouse, using only the keyboard, switches or a touch screen.
  • View videos and audio content using subtitles and/or transcripts.
  • Etc.

Digital Accessibility Commitments

Paris la Défense is committed to making its websites (internet, intranet, and extranet), mobile applications, software packages, and digital street furniture accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

Declaration of partial compliance with the RGAA

This statement applies to the website “www.parisladefense.com”.

Compliance status

This site is partially compliant with the RGAA (General Accessibility Improvement Framework) - version 4.1.2 due to the non-conformities listed below.

Test results

The RGAA version 4.1.2 compliance audit carried out in July 2024 by the company Ideance reveals that on the sample :

  • The overall compliance rate is 70.2%. This rate is obtained by dividing the number of compliant criteria by the number of applicable criteria.
  • The average compliance rate is 78.5%. This rate is obtained by averaging the compliance rates for each page.

Content not accessible

Non-conformities

List of non-compliant criteria:

  • 1.2 - Decorative images are not ignored by assistive technologies.
  • 1.3 - Text alternatives to images that convey information are not relevant.
  • 1.6 - Images that carry information do not have a detailed description.
  • 3.2 - Contrasts between text color and background color are not high enough.
  • 6.1 - Some links are not explicit.
  • 6.2 - Some links have no label.
  • 7.1 - Some scripts are not compatible with assistive technologies.
  • 7.3 - Scripts are not controllable by keyboard or any pointing device.
  • 8.9 - Tags are used for presentation purposes.
  • 9.1 - Information is not structured by the appropriate use of headings.
  • 9.2 - The structure of the pages is not consistent.
  • 9.3 - Lists are not structured correctly.
  • 10.7 - Focusing interactive elements is not visible.
  • 10.8 - Hidden content is not meant to be ignored by assistive technologies.
  • 11.10 - Input controls are not used appropriately.
  • 12.8 - The tab order is inconsistent.
  • 13.3 - Downloadable office documents do not have an accessible version.

Content not subject to the accessibility obligation

The "Axeptio" cookie manager and the "Leaflet" interactive map on the "Eating Out" page have been exempted.

These elements have therefore not been subject to a complete and detailed audit.

However, it has been verified that their presence does not prevent the use and consultation of the rest of the site.

Validity of the generated source code

The generated source code for the website pages is not fully valid according to the specified document type.

However, for the reasons discussed below, RGAA criterion 8.2 corresponding to this point has been marked as compliant.

Officially, WCAG criterion 4.1.1 relating to this RGAA criterion 8.2 has been removed from WCAG 2.2 and must be considered as still met with respect to WCAG 2.1 and the European standard EN 301 549.

In practice, this criterion no longer provides any benefit for accessibility for people with disabilities. Any accessibility issues arising from the invalidity of the generated source code are covered by other RGAA criteria.

Preparation of this declaration

This declaration was established on 07/24/2024 and then updated on 08/08/2025.

Technologies used to create the site

  • HTML5
  • SVG
  • ARIA
  • CSS
  • JavaScript

Test environment

Testing was conducted with the following web browser and screen reader combinations:

  • Firefox 127.0.2 and NVDA 2024.2 on Windows 11
  • Firefox 127.0.2 and JAWS 2023 on Windows 11
  • Safari and VoiceOver on macOS 14.5
  • Safari and VoiceOver on iOS 14.5

Tools for assessing accessibility

  • Colour Contrast Analyser
  • Contrast Finder
  • Firefox Developer Tools
  • Web Developer (Firefox extension)

Site pages that have been subject to compliance verification

Improvement process

We are committed to improving the accessibility of our site by optimizing compatibility with screen readers, facilitating navigation for all users, and choosing colors that promote clear and comfortable reading. These actions are part of our approach to complying with the RGAA standard.

Feedback and Contact

If you are unable to access any content or service on this site, you can contact us using one of the following methods, describing your problem:

  • Send us a message via our contact form.
  • Write to us at the email address:  communication@parisladefense.com
  • Call us at 01 46 93 19 00.
  • Write to us by post at the following address: Cœur Défense, Tour B, 110 esplanade du Général-de-Gaulle 92932 Paris La Défense Cedex - France

Recourse

  1. You have identified one or more breaches of digital accessibility regulations on this website (presence of accessibility defects, lack of reporting requirements, etc.).
  2. You have contacted us to inform us.
  3. You have not received a satisfactory response.

Then you have the following options:

Contact Arcom

To report one or more breaches of the regulations relating to digital accessibility, go to the “Report a problem with the accessibility of a digital service” page on the Arcom website.

Contact the Defender of Rights

To assert your rights regarding accessibility issues you have encountered:

  • Either contact your regional representative via the Defender of Rights' representative directory.
  • Or complete the Defender of Rights' complaint form, selecting the topics "I am a victim of discrimination," then "Private goods and services," and finally "Disability."
  • Or send a free letter (without a stamp) by post to the following address:
    Défenseur des droits
    Libre réponse 71120
    75342 Paris CEDEX 07